Satisfaction & Returns Policy
For damaged bottles:
Please notify us as soon as possible (and in any event within 30 days of receipt) if you receive a case containing damaged wine bottles. We recommend customers carefully check all goods at the time of delivery. The delivery or carrier's note should be signed noting any obvious shortages or breakages. We regret we cannot definitely accept claims for shortages or breakages not recorded in this way.
All packaging/breakages must be retained for inspection in the event of any claims, which should be made within 30 days of receipt of goods. We will arrange for either the entire case or just the damaged bottles to be collected at our expense and you may choose either a full refund or replacement wine.
For tainted wine:
Again, please notify us as soon as possible if you find a bottle of wine from us to be faulty. We will happily refund the value of the wine or replace it at our cost. Please try to provide as much information as possible (when delivered, lot number if available) in these circumstances. Please note that some of our wines will contain natural sediment from the winemaking process.
Label Personalisation Incorrect
Please notify us as soon as possible if your personalised label differs from the agreed personalisation following your order. We will arrange for the bottles to be collected and relabelled at our expense or refund the value of label personalisation in full.
Warranties
We warrant that the wines will be of satisfactory quality and fit for their general purpose. However to the fullest extent permitted by law Private Vines total liability for any claim howsoever arising shall not exceed the price of the wine supplied to you that gave rise to the claim. Private Vines shall not be liable for any consequential or indirect loss whether this arises from a breach of duty in contract, tort or in any other way. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
Force Majeure
Private Vines will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond its reasonable control.
Vouchers
If you have a voucher to redeem against the purchase of wine from us, the terms and conditions on that voucher apply, and you agree to be bound by those terms and conditions.
Data Protection
By providing your details to Private Vines on our web site, you consent to Private Vines maintaining, recording, holding and using the information you give Private Vines at the time of ordering to process your orders, to improve our service to you and inform you of promotions.
All data is collected lawfully and maintained securely in accordance with the Data Protection Act 1998.
