For damaged bottles:
Please notify us as soon as possible (and in any event within 30 days of receipt) if you receive a case containing damaged wine bottles.  We recommend customers carefully check all goods at the time of delivery. The delivery or carrier's note should be signed noting any obvious shortages or breakages. We regret we cannot definitely accept claims for shortages or breakages not recorded in this way.

All packaging/breakages must be retained for inspection in the event of any claims, which should be made within 30 days of receipt of goods. We will arrange for either the entire case or just the damaged bottles to be collected at our expense and you may choose either a full refund or replacement wine.

For tainted wine:
Again, please notify us as soon as possible if you find a bottle of wine from us to be faulty.  We will happily refund the value of the wine or replace it at our cost.  Please try to provide as much information as possible (when delivered, lot number if available) in these circumstances.  Please note that some of our wines will contain natural sediment from the winemaking process. 

Label personalisation incorrect
Please notify us as soon as possible if your personalised label differs from the agreed personalisation following your order. We will arrange for the bottles to be collected and relabelled at our expense or refund the value of label personalisation in full.